Frequently Asked Questions

Orders

After placing an order, you can view the order status by logging into your account and clicking on the "My Account" tab. From there, click your tracking number for more information on your order.

Email customercare@ymijeans.com with your Order Number # and what you would like to do. We are only able to change or cancel your order as long as it has not shipped out of our warehouse, so please notify us as soon as possible.

***DURING THE HOLIDAYS WE CANNOT GUARANTEE CHANGES (SIZE, STYLE, ADDRESS, ETC.) AFTER AN ORDER IS PLACED DUE TO THE HIGH NUMBER OF ORDERS BEING PROCESSED & SHIPPED ***

Promo codes are only eligible on full price items. If an item is on sale or excluded from the current promotion, you will not be able to apply a promo code. Promo codes are not stackable so you are only able to apply one promo code at a time.

*Under $20 and Deal of the Week are considered a promotion and excluded from all promo.

-If an item you select is out of stock, we will hold your order for 24-48 hours to allow our fulfillment team to double check for inventory. If an item is confirmed to be out of stock, we will issue you a refund for the item.

-Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to emails asking for address verification as soon as possible.

-If your order was placed through PayPal, there may be a delay in processing for PayPal to "clear payments". We cannot ship out orders until payments are cleared by Paypal.

-YMI Jeans does not work in observance of US holidays which may also cause a delay in processing & shipping orders during that time.  

YMI Jeans is not responsible for orders that are delayed or lost in transit. Customers are 100% responsible for contacting the shipping carrier in case of missing packages. Once your order ships out from our facility it is in the hands of the shipping carrier to deliver your package.

If you have purchased route, they will be able to further assit you. Click here!

If you have chosen to opt out of route insurance, please contact the carrier directly.

Call UPS: 1 (800) 742-5877

Call FedEx: 1 (800) 463-3339

Please have your tracking # ready when you call.

If a package needs to be replaced, we will re-ship your order to either the same or new address. We will not issue a refund on your order, we can only re-ship it. This is after the customer contacts either FedEx or UPS about their package.

We’re so sorry about that! If you received the wrong item, please take a picture of your order invoice (the paper copy that was sent with your order) as well as the item(s) you received so that we can look into it. Once we review this, we will send you the correct item(s) or issue a refund if your item(s) is out of stock. It is very important to let us know what item or items you need to be replaced. Please e-mail this information to customercare@ymijeans.com

Please notify us as soon as possible and submit a picture of the item showing the damage to customercare@ymijeans.com with your order number. Once we receive this information we will review immediately and reship a replacement item(s). Requests must be submitted within 14 days of purchase.

Shipping

The following shipping options are available at checkout:

Express: 1-2 business days

Standard: 3-4 business days

Economy: 3-7 business days to be delivered once it leaves our warehouse. (Expect longer transit time to the east coast)

Orders placed after 11AM PST will ship out the next business day. 

Orders placed on Friday after 11AM PST will ship out the following Monday. Business Days do not include Saturdays, Sundays, or US Holidays.

We recommend customers purchase Route Package Protection. Route is premium package protection for your online orders. When you add Route at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that this happens to your package. When you file a claim, it will be reviewed for approval for a reorder or refund within 24
hours. 

The cost of Route will be calculated at checkout and is non-refundable.

If you do not wish to purchase Route Package Protection, YMI Jeans will not be responsible for the loss or theft of packages once they have left our warehouse. In the unlikely and unfortunate event that your order is lost, stolen, or damaged in transit and you have not opted for Route, please file a claim with the carrier of your package. The shipping carrier that you select
at checkout is responsible for the safe and timely delivery of your package. We receive the same shipment tracking details from the carrier that the customer receives.

If you purchased Route Package Protection, file a claim for your order via the Route app, the email they sent you at the time of purchase, or by visiting claims.route.com

If your purchase has defects, or if you suspect it was damaged during manufacturing, please contact us at customercare@ymijeans.com and we will be happy to assist you.

If you do not wish to purchase Route Package Protection, YMI Jeans will not be responsible for the loss or theft of packages
once they have left our warehouse. In the unlikely and unfortunate event that your order is lost, stolen, or damaged in transit and you have not opted for Route, please file a claim with the carrier of your package. The shipping carrier that you select at checkout is responsible for the safe and timely delivery of your package. We receive the same shipment tracking details from
the carrier that the customer receives.

Returns

If you placed an order before June 28,2022, please use the following link to start your return:

YMI Jeans Click HERE

Royalty For Me Click HERE

Yes, of course! Your return must be received by YMI Jeans within 30 days of purchase. The returned item(s) must be unworn, in new condition, and have its original tags attached. Outbound shipping fees from the original order are not refundable.

If you choose to use our pre-paid shipping label, $7.50 will be deducted from your refund total. We will always charge handling fee of $7.50 ( as shipping fee). However, if you choose to receive your refund in the form of a store credit, we will waive this handling fee.

*Please note that once you choose store credit, it is non-refundable.

*Items listed as Final Sale on our website are non-returnable.

Start the return process here!

Please keep your tracking number for your return for reference. If your return(s) is not received and you cannot provide the tracking number for your return, we will not be able to process your return.

You will be responsible for the postage fee.

Yes, you are responsible for the postage fee/return shipping label. If you choose to use our pre-paid shipping label, $7.50 will be deducted from your refund total. We will always charge handling fee of $7.50 ( as shipping fee). However, if you choose to receive your refund in the form of a store credit, we will waive this handling fee.

*Please note that once you choose store credit, it is non-refundable.

*Items listed as Final Sale on our website are non-returnable.

Start this process here!

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return and requesting store credit and placing a new order for the new item.

Please click here to begin the process.

Once your order is delivered, please allow 3-5 business days for your items to get inspected. Once completed, a refund will be issued and you will recieve an email about the refund. Please allow 3-5 business days for refunds to post back to your orginal form of payment method.

General

We are open Monday-Friday 9AM-5:30PM PST (closed weekends). You can reach us via e-mail at customercare@ymijeans.com. If you do send an email please remember to add your Order Number (if applicable), Name, Phone Number and a brief description of your inquiry or concern.

We will be closed in observance of the below holidays:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
Please note: Packages are shipped out on business days. The above Holidays are considered non-business days.

We accept PayPal, Visa, Discover, MasterCard, Apple Pay, and ShopPay.

Occasionally, credit card payments will be declined due to a discrepancy in billing address/details. Please make sure you are entering your address and zip code correctly. If you have recently moved, make sure that your billing address is up to date.

If your credit card was declined but you still see a pending amount in your bank or credit account, please be assured that the charge will be dropped and reflected back in your account within 24 hours. Feel free to contact customer service if you have further questions.

Please allow 3-5 business days for your refund to post back to the original form of payment method. Please note: some refunds may take longer depending on your financial institution.

We're so sorry, but you wont be able to any earn points on historic purcahses made before the YMI Babes Club.

If you've already signed up, you will be able to earn 1 point for every $1 spent and turn those points into awesome rewards!

For more information, click here!

We do not offer price matching. All pricing at the time of purchase is final.

Shop Pay

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. * In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

The installments option on Shop Pay is available on debit and credit cards.

For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.