Frequently Asked Questions
After placing an order, you can view the order status by logging into your account and clicking on the "My Account" tab. From there, click your tracking number for more information on your order.
If you need to change or cancel your order, please e-mail customercare@ymijeans.com with your Order Number # and what you would like to do.
We are only able to change or cancel your order as long as it has not shipped out of our warehouse, so please notify us as soon as possible.
Promo codes are only eligible on full-price items. If an item is on sale or excluded from the current promotion, you will not be able to apply a promo code. Promo codes are not stackable, so you are only able to apply one promo code at a time.
*Under $25 and Sale Categories are considered a promotion and excluded from all promo codes.
At this time, you will not be able to change your email address. You will have to make a new account.
We’re so sorry about that, but these things happen on occasion! If you received the wrong item, please take a picture of your order invoice (the paper copy that was sent with your order) as well as the item(s) you received so that we can look into it. Once we review this, we will send you the correct item(s) or issue a refund if your item(s) is out of stock. It is very important to let us know what item or items you need to be replaced. Please e-mail this information to customercare@ymijeans.com.
Please notify us as soon as possible and submit a picture of the item showing the damage to customercare@ymijeans.com with your order number. Once we receive this information we will review it immediately and reship a replacement item(s). Requests must be submitted within 14 days of purchase.
All original tags must be attached and the product must be unworn in order to receive a full refund. Otherwise, the product will be eligible for store credit only.
Orders will usually ship out within 1-2 business days.
Orders placed after 11 AM PST will ship the next business day.
Orders placed after 11 AM PST on Friday will ship out Monday.
Orders placed during holidays will ship the next business day.
The following shipping options are available at checkout:
Economy: 5-8 Business days - $10
Express: 1-2 Business days - $12.50
To ship to Alaska, Hawaii, and Puerto Rico there is a Flat fee of $14.99 on all orders.
We recommend customers purchase Route Package Protection. Route is premium package protection for your online orders. When you add Route at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that this happens to your package. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
The cost of Route will be calculated at checkout and is non-refundable.
If you do not wish to purchase Route Package Protection, YMI Jeans will not be responsible for the loss or theft of packages once they have left our warehouse. In the unlikely and unfortunate event that your order is lost, stolen, or damaged in transit and you have not opted for Route, please file a claim with the carrier of your package. The shipping carrier that you select
at checkout is responsible for the safe and timely delivery of your package. We receive the same shipment tracking details from the carrier that the customer receives.
If you purchased Route Package Protection, file a claim for your order via the Route app, the email they sent you at the time of purchase, or by visiting claims.route.com.
If your purchase has defects, or if you suspect it was damaged during manufacturing, please contact us at customercare@ymijeans.com and we will be happy to assist you.
If you do not wish to purchase Route Package Protection, YMI Jeans will not be responsible for the loss or theft of packages
once they have left our warehouse. In the unlikely and unfortunate event that your order is lost, stolen, or damaged in transit and you have not opted for Route, please file a claim with the carrier of your package. The shipping carrier that you select at checkout is responsible for the safe and timely delivery of your package. We receive the same shipment tracking details from
the carrier that the customer receives.
- If an item you select is out of stock, we will hold your order for 24-48 hours to allow our fulfillment team to double-check for inventory. If an item is confirmed to be out of stock, we will issue you a refund for the item.
- Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to emails asking for address verification as soon as possible.
- If your order was placed through PayPal, there may be a delay in processing for PayPal to "clear payments". We cannot ship out orders until payments are cleared by Paypal.
- YMI Jeans does not work in observance of US holidays which may also cause a delay in processing & shipping orders during that time.
YMI Jeans is not responsible for orders that are delayed or lost in transit. Customers are 100% responsible for contacting the shipping carrier in case of missing packages. Once your order ships out from our facility it is in the hands of the shipping carrier to deliver your package.
If you have purchased Route Package Protection, they will be able to further assist you. Click here to easily file your claim!
If you have chosen to opt out of Route Package Protection insurance, please contact the carrier directly.
Call UPS: 1 (800) 742-5877
Call FedEx: 1 (800) 463-3339
Please have your tracking # ready when you call.
If a package needs to be replaced, we will re-ship your order to either the same or a new address. We will not issue a refund on your order, we can only re-ship it. This is after the customer contacts either FedEx or UPS about their package.
Yes, of course! We’re bummed things didn’t work out – but these things happen. We will gladly accept your returned items based on the guidelines below.
If you would like to return your items, you have 30 days from the date of purchase to do so in order to receive your full refund or store credit. We are exclusively accepting returns by mail at this time. Please note: Outbound shipping fees from the original order are not refundable.
Here is what we need from you in order to process your return promptly and accurately:
- For hygiene purposes, all items must be returned unworn, unwashed, and in new condition with the original tags and stickers attached.
- All returns must be received within 30 days of the purchase date.
- Pack your items in the original shipping packaging or alternative safe packaging to ensure merchandise is not damaged during delivery.
- Be sure to note your tracking number so that we can confirm when your return package has arrived at our warehouse.
*Items listed as Final Sale or Deal on our website are non-returnable.
*Please note, all swimwear is final sale and non-returnable.
Start the return process here!
Please keep your return tracking number for reference. If your returned item(s) is not received and you cannot provide the tracking number, we will not be able to process your return.
Yes, you are responsible for the postage fee/return shipping label. If you choose to use our pre-paid shipping label, $10 (as a handling fee) will be deducted from your refund total.
If you choose to receive your refund in the form of store credit, the fee will be waived.
If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your total refund amount in addition to the charge for the shipping label.
*Please note, store credit is non-refundable.
Unfortunately, we do not accept exchanges. You can process your return here and place a new order on our website for a replacement item. Once your return is received, inspected, and accepted by our warehouse, your refund will be processed to your original form of payment. Please allow up to 10 business days from when you shipped your returned items for your refund to be processed. We will send you an email once the process is complete.
Once your return has been accepted, please allow 2-4 business days to receive your refund. Please note, some banking institutions differ in processing time.
The cost of the return shipping label of $10 will be deducted from your refund. However, if you choose store credit for your refund, the charge for the return shipping label will be waived.
If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your total refund amount in addition to the charge for the shipping label.
Yes! Just make sure to add the individual packing slips from each order in the package to prevent any delays in the return process.
Please allow up to 10 business days from when you shipped your returned items for your refund to be processed. Any return shipping fees will be deducted from your refund when applicable.
After placing an order, you can view the order status by logging into your account and clicking on the "My Account" tab. From there, click your tracking number for more information on your order.
If you need to change or cancel your order, please e-mail customercare@ymijeans.com with your Order Number # and what you would like to do.
We are only able to change or cancel your order as long as it has not shipped out of our warehouse, so please notify us as soon as possible.
Promo codes are only eligible on full-price items. If an item is on sale or excluded from the current promotion, you will not be able to apply a promo code. Promo codes are not stackable, so you are only able to apply one promo code at a time.
*Under $25 and Sale Categories are considered a promotion and excluded from all promo codes.
At this time, you will not be able to change your email address. You will have to make a new account.
We’re so sorry about that, but these things happen on occasion! If you received the wrong item, please take a picture of your order invoice (the paper copy that was sent with your order) as well as the item(s) you received so that we can look into it. Once we review this, we will send you the correct item(s) or issue a refund if your item(s) is out of stock. It is very important to let us know what item or items you need to be replaced. Please e-mail this information to customercare@ymijeans.com.
Please notify us as soon as possible and submit a picture of the item showing the damage to customercare@ymijeans.com with your order number. Once we receive this information we will review it immediately and reship a replacement item(s). Requests must be submitted within 14 days of purchase.
All original tags must be attached and the product must be unworn in order to receive a full refund. Otherwise, the product will be eligible for store credit only.
Orders will usually ship out within 1-2 business days.
Orders placed after 11 AM PST will ship the next business day.
Orders placed after 11 AM PST on Friday will ship out Monday.
Orders placed during holidays will ship the next business day.
The following shipping options are available at checkout:
Economy: 5-8 Business days - $10
Express: 1-2 Business days - $12.50
To ship to Alaska, Hawaii, and Puerto Rico there is a Flat fee of $14.99 on all orders.
We recommend customers purchase Route Package Protection. Route is premium package protection for your online orders. When you add Route at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that this happens to your package. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
The cost of Route will be calculated at checkout and is non-refundable.
If you do not wish to purchase Route Package Protection, YMI Jeans will not be responsible for the loss or theft of packages once they have left our warehouse. In the unlikely and unfortunate event that your order is lost, stolen, or damaged in transit and you have not opted for Route, please file a claim with the carrier of your package. The shipping carrier that you select
at checkout is responsible for the safe and timely delivery of your package. We receive the same shipment tracking details from the carrier that the customer receives.
If you purchased Route Package Protection, file a claim for your order via the Route app, the email they sent you at the time of purchase, or by visiting claims.route.com.
If your purchase has defects, or if you suspect it was damaged during manufacturing, please contact us at customercare@ymijeans.com and we will be happy to assist you.
If you do not wish to purchase Route Package Protection, YMI Jeans will not be responsible for the loss or theft of packages
once they have left our warehouse. In the unlikely and unfortunate event that your order is lost, stolen, or damaged in transit and you have not opted for Route, please file a claim with the carrier of your package. The shipping carrier that you select at checkout is responsible for the safe and timely delivery of your package. We receive the same shipment tracking details from
the carrier that the customer receives.
- If an item you select is out of stock, we will hold your order for 24-48 hours to allow our fulfillment team to double-check for inventory. If an item is confirmed to be out of stock, we will issue you a refund for the item.
- Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to emails asking for address verification as soon as possible.
- If your order was placed through PayPal, there may be a delay in processing for PayPal to "clear payments". We cannot ship out orders until payments are cleared by Paypal.
- YMI Jeans does not work in observance of US holidays which may also cause a delay in processing & shipping orders during that time.
YMI Jeans is not responsible for orders that are delayed or lost in transit. Customers are 100% responsible for contacting the shipping carrier in case of missing packages. Once your order ships out from our facility it is in the hands of the shipping carrier to deliver your package.
If you have purchased Route Package Protection, they will be able to further assist you. Click here to easily file your claim!
If you have chosen to opt out of Route Package Protection insurance, please contact the carrier directly.
Call UPS: 1 (800) 742-5877
Call FedEx: 1 (800) 463-3339
Please have your tracking # ready when you call.
If a package needs to be replaced, we will re-ship your order to either the same or a new address. We will not issue a refund on your order, we can only re-ship it. This is after the customer contacts either FedEx or UPS about their package.
Yes, of course! We’re bummed things didn’t work out – but these things happen. We will gladly accept your returned items based on the guidelines below.
If you would like to return your items, you have 30 days from the date of purchase to do so in order to receive your full refund or store credit. We are exclusively accepting returns by mail at this time. Please note: Outbound shipping fees from the original order are not refundable.
Here is what we need from you in order to process your return promptly and accurately:
- For hygiene purposes, all items must be returned unworn, unwashed, and in new condition with the original tags and stickers attached.
- All returns must be received within 30 days of the purchase date.
- Pack your items in the original shipping packaging or alternative safe packaging to ensure merchandise is not damaged during delivery.
- Be sure to note your tracking number so that we can confirm when your return package has arrived at our warehouse.
*Items listed as Final Sale or Deal on our website are non-returnable.
*Please note, all swimwear is final sale and non-returnable.
Start the return process here!
Please keep your return tracking number for reference. If your returned item(s) is not received and you cannot provide the tracking number, we will not be able to process your return.
Yes, you are responsible for the postage fee/return shipping label. If you choose to use our pre-paid shipping label, $10 (as a handling fee) will be deducted from your refund total.
If you choose to receive your refund in the form of store credit, the fee will be waived.
If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your total refund amount in addition to the charge for the shipping label.
*Please note, store credit is non-refundable.
Unfortunately, we do not accept exchanges. You can process your return here and place a new order on our website for a replacement item. Once your return is received, inspected, and accepted by our warehouse, your refund will be processed to your original form of payment. Please allow up to 10 business days from when you shipped your returned items for your refund to be processed. We will send you an email once the process is complete.
Once your return has been accepted, please allow 2-4 business days to receive your refund. Please note, some banking institutions differ in processing time.
The cost of the return shipping label of $10 will be deducted from your refund. However, if you choose store credit for your refund, the charge for the return shipping label will be waived.
If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your total refund amount in addition to the charge for the shipping label.
Yes! Just make sure to add the individual packing slips from each order in the package to prevent any delays in the return process.
Please allow up to 10 business days from when you shipped your returned items for your refund to be processed. Any return shipping fees will be deducted from your refund when applicable.
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YMI Jeans, 1155 South Boyle Avenue Los Angeles, CA 90023