Shipping policy

The following shipping options are available at checkout:

Express: 1-2 business days

Standard: 3-4 business days

Economy: 3-7 business days to be delivered once it leaves our warehouse. (Expect longer transit time to the east coast)

Orders placed after 11am PST will ship out the next business day. 

Orders placed on Friday after 11am PST will ship out the following Monday. Business Days do not include Saturdays, Sundays, or US Holidays.

What is Route protection?

We recommend customers purchase Route Package Protection. Route is premium package protection for your online orders. When you add Route at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that this happens to your package. When you file a claim, it will be reviewed for approval for a reorder or refund within 24
hours. 

The cost of Route will be calculated at checkout and is non-refundable.

If you do not wish to purchase Route Package Protection, YMI Jeans will not be responsible for the loss or theft of packages once they have left our warehouse. In the unlikely and unfortunate event that your order is lost, stolen, or damaged in transit and you have not opted for Route, please file a claim with the carrier of your package. The shipping carrier that you select
at checkout is responsible for the safe and timely delivery of your package. We receive the same shipment tracking details from the carrier that the customer
receives.

What do I do if my package is lost, stolen, or damaged in transit?

If you purchased Route+ Package Protection, file a claim for your order via the Route app, the email they sent you at the time of purchase, or by visiting claims.route.com

If your purchase has defects, or if you suspect it was damaged during manufacturing, please contact us at customercare@ymijeans.com and we will be happy to assist you.

If you do not wish to purchase Route Package Protection, YMI Jeans will not be responsible for the loss or theft of packages
once they have left our warehouse. In the unlikely and unfortunate event that your order is lost, stolen, or damaged in transit and you have not opted for Route, please file a claim with the carrier of your package. The shipping carrier that you select at checkout is responsible for the safe and timely delivery of your package. We receive the same shipment tracking details from
the carrier that the customer receives.