Refund policy

Your return must be received by YMI Jeans within 30 days of purchase. The returned item(s) must be unworn, in new condition, and have its original tags attached. Outbound shipping fees from the original order are not refundable,

If you choose to use our pre-paid shipping label, $7.50 (as a handling fee) will be deducted from your refund total.
If you choose to receive your refund in the form of store credit, a handling fee of $4.99 will be deducted from your return.

*Please note that once you choose store credit, your order is non-refundable.

*Items listed as Final Sale on our website are non-returnable.

Start the return process here!

Please keep your tracking number for your return for reference. If your return(s) is not received and you cannot provide the tracking number for your return, we will not be able to process your return.

You will be responsible for the postage fee.

You can always contact us for any return question at customercare@ymijeans.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
Yes, but you are only able to exchange an item for a different size or color.
When exchanging an item, $1.00 will be held at submission. You’ll be charged the total amount if your return isn’t in the mail within 14 days.
If you have any further questions or need assistance, please contact us at customercare@ymijeans.com

Please click here to begin the process.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@ymijeans.com.