Most in-stock styles ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note that items ordered together may not be shipped out on the same day, and occasionally styles may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured, any shipping delays will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 5 days of placing your order.


Shipping & Delivery


1. Can I ship an order to a P.O. Box?

No, orders can not be shipped to P.O. Box addresses.


2. Can I ship an order to Alaska or Hawaii?

Yes. Orders to Alaska and Hawaii are shipped via USPS Priority. There is no additional charge for orders to Alaska & Hawaii.


3. Can I ship an order to multiple addresses?

We regret we do not drop ship online orders. If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.


4. Do you offer expedited shipping?

Orders are usually processed and shipped within 48 hours from the time the order is placed. Ground, 2nd Day Air and 3 Day Select orders placed before 11:00 AM PST will be processed and shipped via UPS the same business day. Ground, 2nd Day Air and 3 Day Select orders placed after 11:00 AM PST will be processed and shipped via UPS the next business day. Ground, 2nd Day Air and 3 Day Select orders placed from Friday after 11:00 AM PST to Sunday will be processed the following Monday and shipped via the selected delivery method. UPS does not pick up or deliver on weekends.



Returns


YMI denim is artistically constructed to flatter all figures; YMI provides a well-defined fit that we stand behind 100%. We guarantee your perfect fit and if you are not completely satisfied, we provide a free shipping return label and an exchange or complete refund of your purchase.


1. Not exactly what you wanted?

While we take pride in every YMI product, if you are not satisfied with your purchase we’ll assist you with a prompt return. Ground shipping on your replacement order will be free of charge. We gladly accept unworn, unwashed or defective full-priced merchandise for up to thirty days after purchase date. Original receipt and tags must be attached. We regret all sale styles are final sale and not subject to price adjustments. No exceptions.


2. How do I return an item I no longer want?

If you are unsatisfied in any way with your YMI purchase from ymijeans.com, simply request an electronic pre-paid UPS return label within the first 10 calendar days of your purchase by contacting customer service via email at customercare@ymijeans.com and providing your order number and reason for your return. Only requests made within the first 10 calendar days of purchase will be eligible for a pre-paid UPS return label. All return request made after the first 10 calendar days of purchase will be honored, but will not be granted a pre-paid UPS return label. All returns received within 30 days of purchase date with completed return/exchange form, tags attached, unworn, and unwashed will be offered one of the following:

• Exchange with complimentary shipping**. Complimentary shipping is only offered for the initial exchange only. Customer will be responsible for all shipping costs associated with any additional exchanges.

• Refund provided in the method of original payment. Refunds do not include original shipping costs.

• **Complimentary free return shipping labels are only valid for customers within the contiguous United States and request must be made within the first 10 calendar days of purchase date. We regret Hawaii, Alaska, Canada and all international orders do not qualify for complimentary shipping.**

Returns are valid ONLY on merchandise purchased through ymijeans.com. No refunds or exchanges on sale style “DEALS”. No price adjustments. No exceptions. If you would like to make a return just complete the following steps:


1. Request an electronic UPS return label by contacting ymijeans.com customer service at customercare@ymijeans.com. Customer must request a free return shipping label within 10 days of purchase date. Please be sure to include the full name, order number, exact style number/s and size of the styles you wish to return/exchange, valid email address, phone number and reason for return/exchange. Within 48 hours you will receive an email with the electronic UPS return label.

2. Fill out the return form that was enclosed in your order.

3. Pack everything back up in the original packaging or comparable packaging.

4. Print and affix the pre-paid UPS return label and drop your package off at the nearest UPS shipping location or call UPS for pickup.

YMI merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.


Ordering


1. How long does my order take to ship?

We are dedicated to processing and shipping your order as quickly and efficiently as possible. Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process.


2. What forms of payment do you accept?

We accept Paypal and all major credit cards such as Visa, MasterCard and American Express.


3. How do you ship the orders?

Our standard group shipping method:

• Orders shipped to street addresses in the continental U.S: Shipped by UPS Ground or USPS 2-Day Priority Mail.

• Orders shipped to Hawaii, Alaska: USPS


Viewing Orders

1. Can I get my order any faster?

Orders are usually processed and shipped within 48 hours from the time the order is placed. Ground, 2nd Day Air and 3 Day Select orders placed before 11:00 AM PST will be processed and shipped via UPS the same business day. Ground, 2nd Day Air and 3 Day Select orders placed after 11:00 AM PST will be processed and shipped via UPS the next business day. Ground, 2nd Day Air and 3 Day Select orders placed from Friday after 11:00 AM PST to Sunday will be processed the following Monday and shipped via the selected delivery method. UPS does not pick up or deliver on weekends.

2. Can I ship my order to a different state or address from my billing address?

Sure, you certainly may ship to any address you wish.


3. What if my item does not function upon receiving it?

All of our items are protected by our 30 Day Return and Exchange policy. If your item arrives defective please contact one of our friendly Customer Service Representatives immediately in order to obtain further instructions. You can also visit our return policy page for further instructions.


4. The status of my order states pending for the past 3-4 days, why?

It can mean the following: There was a problem with your order when it was processed OR a style on your order is out of stock/back ordered.


5. The status of my order is "Completed." What does that mean?

This status means that your order has been processed and shipped.


6. Can I make a change on my order, add an item or make an address correction?

Due to our high volume, all orders that are processed successfully go directly to the shipping floor within hours after the order is placed to get it shipped to you as quickly as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before processing your order.


7. How can I cancel my order?

Please contact customer service as soon as possible. Please be aware that once your item has shipped, the order cannot be canceled, so please try to be as sure as possible of the item you are ordering at the time of purchase.


8. What is your exchange/return policy?

Please click here to read our policy and instructions to know what you need to do in order to have your items exchanged or if you are returning your order for a refund or a store credit.


9. Do you ship to Canada?

Yes we do ship/offer shipping services to Canada. Please follow the instructions at check out and follow our international shipping policy.


10. Will I be emailed my tracking number once my order ships out?

Yes, you are emailed a tracking # once the order has been approved to ship, assigned a tracking # and handed over to the warehouse for shipment.


11. All international orders are FINAL SALE.

This means we do not offer exchanges or refunds and our 30 Day Exchange or Return Policy does not apply to your order.



Please Note: Although your order has been marked completed and you will receive an email confirmation with your tracking number, please allow up to 48 hours for tracking activity to follow. There will be movement within that time frame.


Questions? Email: customercare@ymijeans.com